Help Wanted: AI-First Companies Need Humans After All
Last year, the fintech company Klarna announced they were going AI-first—but now, they’re hiring humans again. Is this a sign that the AI pendulum is swinging back in tech? On this week’s podcast, Paul and Rich look back at Klarna CEO Sebastian Siemiatkowski’s initial pivot, why that strategy probably didn’t get the job done, and what this move signals for the industry on a whole.
Last year, the fintech company Klarna announced they were going AI-first—but now, they’re hiring humans again. Is this a sign that the AI pendulum is swinging back in tech? On this week’s podcast, Paul and Rich look back at Klarna CEO Sebastian Siemiatkowski’s initial pivot, why that strategy probably didn’t get the job done, and what this move signals for the industry on a whole.